Refund policy

Return & Refund Policy

At Pretty Addicted, every product is handcrafted in small batches with care. Because our bath, body, and hair care products are personal care items, we take hygiene and customer safety seriously. For this reason, we do not accept returns or exchanges on opened or used products.

Returns

We gladly accept returns on unused and unopened products within 14 days of delivery.

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or your order number is required.
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.

To start a return or refund request, please contact our support team at PrettyAddicted.Co@gmail.com. Once your request has been reviewed and approved, we’ll provide you with instructions for the next steps.

Items returned without first contacting our support team and receiving approval will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at PrettyAddicted.Co@gmail.com.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • Photos of the product(s)
  • Photos of the shipping box and packaging (if applicable)

Once we’ve reviewed your claim, we’ll work quickly to make it right by sending a replacement or issuing a refund when appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Opened or used body care products
  • Opened or used hair care products
  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once your approved return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or credit card provider may take additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at PrettyAddicted.Co@gmail.com.

Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has shipped, it can no longer be canceled.

Handmade Product Disclaimer

Every Pretty Addicted product is handcrafted in small batches. Because of this, slight variations in color, texture, consistency, shimmer, and appearance are completely normal and make each batch unique. These natural variations are not considered defects and do not qualify for a return, refund, or exchange.

Questions?

We’re always happy to help! If you have any questions regarding your order, returns, or refunds, please contact us at PrettyAddicted.Co@gmail.com or visit our Contact Us page.

Thank you for supporting Pretty Addicted and our small business. We truly appreciate every order and are honored to be part of your self-care journey. 🤍